We use a variety of shipping providers as we have found over the years that the best service provider for different size packages and shipping destinations varies.
If once you have placed an order you need to change or amend your Shipping Address please contact us as soon as possible. If your order has not yet been dispatched we can change the address for you, unfortunately once an order has left our warehouse there is nothing we can do. Please note that if your order is returned to us due to an incorrect or incomplete address and you wish for us to resend your order this may incur our standard delivery charge.
Your order will be dispatched from our warehouse in Switzerland. All orders are enclosed in plain unbranded packaging.
We regularly deliver orders to addresses within Switzerland, Europe, the United States and the Far and Middle East.
The following shows the countries to which we currently ship. When completing your Billing and Shipping Address details if you live outside the countries listed below you can select "Other Country" in the drop down list and then type your country into the new box that appears. We will need to confirm any order based on the "Other Country" before it is accepted.
For orders destined for delivery outside of Switzerland you may be liable for local customs, import duties or taxes ('duty'). For more information please see our , section Customs.
In Switzerland, your order is free of shipping charges from CHF 35.- (excluding shipping costs)
If your order does not reach CHF 35, shipping and handling costs are varying from CHF 2.50 up to a maximum of CHF 7.50 and will be applied in your shopping basket depending on the size and weight of your shipment
Abroad, your order is free of shipping charges from CHF 99.- (excluding shipping costs)
If your order does not reach CHF 99.-, shipping and handling costs varying from CHF 5 up to a maximum of CHF 25 and will be applied in your shopping basket depending on the size and weight of your shipment
In stock items ship within 48 hours from our warehouse
You can see if the items are in stock at the time of ordering. Most of our articles are delivered directly from stock
If an item is not in stock, it can take up to 14 days for the delivery
If after 14 days you didn't receive your parcel, please contact our customer support