General Terms and Conditions

1. General Points

These terms and conditions are made by the company Aibana GmbH named "seller", and any person making a purchase via the website named "buyer". By buying on this website, the buyer acknowledges and accepts these terms and conditions. Swiss law is exclusively applicable to these general terms and conditions. These terms and conditions shall prevail over any other general or special conditions not specifically approved by the seller. Aibana GmbH reserves the right to modify terms and conditions at any time. The conditions applicable are those in effect on the date of the order by the buyer.

2. Price

The sale price indicated in Swiss francs means inclusive of all taxes and excluding transport costs and delivery. Items are sold according to the price listed on the day of the order. The seller may make a change in the price of items for sale and the costs of transport and delivery at any time. Ordered items will be invoiced at prices prevailing at the time of the order. Prices in effect at the time of order are considered known by the buyer. No partial payment is accepted, the merchandise is payable in full at the order, except by mutual agreement. No delivery, even partial, will be made until receipt of the total amount of the order, except by mutual agreement..

3. Sale Items

Items put up for sale by Aibana GmbH on the website are offered subject to availability. In case of stock shortage after the execution of the order, information will be sent via email and the articles can be exchanged or refunded within 5 working days. The seller reserves the right to make partial deliveries. The pictures and images on the site are not contractual.

4. Order

The buyer will check carefully the products concerned, the prices, method of payment, delivery method and the delivery address. The buyer will correct any errors before finalizing the order. An order confirmation will be sent by email during the consideration of the order by the seller.

5. Payment

Payment of the items for sale will be made only through a payment in Swiss francs by credit card or Paypal authorized solution, invoices or payment in advance. Paid orders will be delivered by Swiss Post from receipt of total amount due.

Kauf auf Rechnung mit Teilzahlungsoption (PowerPay)

Mit der PowerPay - Monatsrechnung können Sie Ihren Onlineeinkauf einfach per Rechnung mit Teilzahlungsoption begleichen. MF Finance AG / PowerPay bietet als externer Zahlungsdienstleister die Zahlungsart “Zahlung per Rechnung” an. Beim Abschluss des Kaufvertrags übernimmt PowerPay die entstandene Rechnungsforderung und wickelt die entsprechenden Zahlungsmodalitäten ab. Bei Kauf auf Rechnung akzeptieren Sie zusätzlich zu unseren AGB, die AGB von PowerPay. ( Die Monatsrechnung erhalten Sie im Folgemonat per Post. Bei Teilzahlung, sind mindestens 10 % des offenen Rechnungsbetrages pro Monat zu bezahlen. Auf diese Weise können Sie ganz bequem selber entscheiden, in wie vielen Teilzahlungen Sie die Rechnung begleichen möchten. Bitte beachten Sie, dass pro Rechnung eine Administrationsgebühr von CHF 2.90 anfällt. Im Rahmen dieses Vertrags gewährt Ihnen MF Finance AG / PowerPay einen Konsumkredit nach Art. 12 KKG, sofern Sie von der Teilzahlungsmöglichkeit Gebrauch machen und kein Ausschlussgrund nach Art. 7 Abs. 1 KKG vorliegt.

6. Shipping Costs

Shipping of your parcel Packages are generally shipped within 5 days after receipt of payment. They are shipped via SWISS POST with tracking number and delivered with or without signature. Shipping charges include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, whereas transport fees vary according to total weight of the package. We recommend that you group all your items in one order. We can combine two orders placed separately, and shipping fees will apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. The dimensions of the boxes are appropriate and your items are properly protected.

7. Delivery and Delivery Time

Orders are delivered to the address registered on the site under "Delivery Address". No refund will be made in case of incorrect entry of said address by the buyer. The estimated delivery time is not guaranteed. When delivery is issued by the Swiss Post or Swiss Post and a foreign station, the order will be considered complete and no further action will be possible on the part of the buyer.

Packages are mailed twice a week on Tuesday and Fridays before 16:00.

8. Damage During Transport

As part of the offer "Parcel Switzerland", Swiss Post is liable for claims for loss, damage or improper distribution for a maximum of CHF 500.-. In no event Aibana GmbH will be liable for any loss, damage or improper distribution during transport orders by post. If necessary the buyer must immediately make a complaint to the Swiss Post or a foreign post.

9. Product Warranty

In case of non-compliance of a product sold, it can be returned to the seller in a 48 hours period after receipt of the package, which will take over, refund or exchange.

The guarantees do not cover replacement of consumables, incorrect use of the products, compensation for damage resulting from a cause external to the product itself (accident, shock etc.).

All claims, requests for exchange or refund must be made to the mailing address of the seller or his email address.

10. Right of Withdrawal

The right of withdrawal applies only to natural persons. The consumer (client) has a period of 14 (fourteen) working days, starting from the date of receipt of the order to return, at its expense, and subject to non-use, the products ordered in its original packaging intact in perfect condition for resale and accompanied with a return identification number (RMA) to the seller of the delivery. Are not reimbursed all opened or worn items.

Any product that has been damaged or whose original packaging has been damaged will be refunded or returned or exchanged.

This right of withdrawal is without penalty, except for shipping (if any was charged) and return. In the event of exercising the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers.

All returns must be reported to the seller in advance (within 14 days following receipt of the order) before being returned to the address of the seller. In return, the buyer will receive a refund within a maximum of 30 days (thirty).

11. Limitation of Liability


The seller, in the online sales process, is bound by an obligation of means; his liability cannot be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.

Similarly, the seller cannot be held responsible in case of force majeure, disruption or total or partial strike of postal services and transport and / or communications, flood, fire.

12. Place of Jurisdiction and Applicable Law

Applicable law is the Swiss Law. The place of jurisdiction is at the registered office of the company "Aibana GmbH", in 6340 Baar (Canton of Zug, Switzerland).

Version of the general terms and conditions: September 2016