We are here to answer any questions you may have. Our customer service hours are 9am - 5pm, Monday to Friday Swiss time and we will reply to all requests received during the working week within 24 hours, usually sooner. Please note our office is closed for Swiss public holidays.
To help us answer questions about an order quickly please include your order number in any correspondence. If your query relates to a specific product you can click on the 'Ask us a question about this product' link from within the product.